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Outsourcing Customer Service: Who Should You Hire and How Do They Work

Customer service is a difficult task. It requires knowledge, patience, and the ability to deal with people efficiently. With all of these qualifications needed for this job, finding someone who meets them can be tricky.

This blog post will discuss two options you have when outsourcing customer service: hiring your own team or working with a third-party company like PEAK Outsourcing. We’ll go into detail about what each process looks like so that you can make the best decision for your business!

Now, let’s discuss what it means to outsource customer service. This is a process in which you hire a third-party company or individual (known as an outsourcer) to help your customer service needs.

There are two types of outsourcing: internal and external. When you have someone working internally for your business who handles the tasks themselves, this is considered internal outsourcing. The other type of outsourcing – external – will involve hiring outside the company to work on their behalf. Hiring somebody from Peak Outsourcing would be an example of that!

The first step when considering whether or not you should outsource customer services is deciding where these duties fall within your business structure and if they’re something that can easily be delegated. If it’s not something that you’re confident in doing, or if there are too many tasks to handle on your own, then outsourcing may be the best option.

Another thing to consider is how much time and money you’re spending now versus what you’d pay an outsourcer. For example, a company has ten customer service reps working for them, but only two of those employees do all the work, and they have no room left.

They could either hire another full-time employee who would charge about $50k per person (plus benefits) over three years, or they can outsource their customer service needs to an agency where the average charges fall just under $30/hour plus additional fees depending on the project. That’s a big difference!

Pay heed to these points to make an informed decision about outsourcing your customer service needs and getting the desired results.

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How To Keep Your Business Protected From Financial Fraud?

If you are running a startup and have no previous experience in handling finances, then it becomes extremely important for you to protect your business from financial fraud. They can happen any time, anywhere, and in ways, you have never imagined. So, be careful with how you handle your business finances. Here are a couple of tips that can help you in this regard.

Protecting Your Business From Financial Frauds:

First thing first, never use your personal bank account to carry out business transactions. When you share your bank account details to vendors and clients over email or text messages, you put out something that’s supposed to be very confidential online. And as a matter of fact, everything that’s online can be hacked into. So, it’s better to keep two different bank accounts for personal and business-related usage.

Stop using your credit cards randomly at online stores and websites that are slightly new. If possible, stop using credit cards online at all. From time to time, fraudsters hack into the database of various online stores and websites and steal credit card information. By the time anyone comes to know about this hack, they might have already used credit cards for shopping or making random payments.

Don’t share your website’s password with too many people, regardless of whether they are your teammates or not. You don’t know who’s going to leak it to someone that can misuse that information for their own benefits. Also, do a thorough background check every time you hire a new employee. It will help you determine if the person you are hiring has a clean track record and was never involved in any criminal activities.

Lastly, if you suspect any fraud being carried out by your client or vendor and have solid evidence that proves them wrong, connect with the investment fraud team at Erez Law and take legal action to hold them accountable for their actions and recover your money. Follow these points to have a smooth and hassle-free experience while running your startup.